Privacy Policy

This privacy policy aims to give you information on how Rinnai (Malaysia) Sdn. Bhd. collects and processes your personal data.

It is important that you read this privacy policy so that you are fully aware of how and why your data is used.

1. Type of Data Collected

Rinnai Malaysia only collects personal data such as:

1. Name
2. Email address
3. Contact number
4. Residential address
5. Record of products and/or services you receive from Rinnai Malaysia
6. Marketing preferences

2. Acquisition of Data

Rinnai Malaysia collects the personal data from the following sources:

1. When you purchase a product from Rinnai Malaysia (purchase record)
2. When you make any after-sales enquiry via telephone or this Site
3. When you make an enquiry via this Site
4. When you subscribe to the newsletter via this Site
5. When you participate in the contests or giveaway on Rinnai Malaysia social media platforms

At the time of acquisition of personal information, Rinnai Malaysia shall clarify the utilization purpose and obtain only the range of information required through legal and fair measures. However, when the utilization purpose is clear from the condition of the information acquisition, clarification of the reasons for the utilization shall be omitted.

3. Utilization of Data

Rinnai Malaysia will only utilize the personal data collected for the following purposes:

1. Replying to your queries
2. Providing you with information about Rinnai and the products and services
3. Marketing purposes
4. Any specific purpose which you will be notified at the time the data is collected
5. Rinnai Malaysia may pass your personal data to relevant external parties in the following conditions:
   1. When there is consent from a customer
   2. When it is based on the laws and regulations
   3. When it is necessary to protect someone’s life, health or properties, and it is difficult to receive consent from a customer.
   4. When the provision is requested by a national agency or a local government

4. Storing of Data

Rinnai Malaysia stores personal data electronically and in paper form. The personal data is kept safe and secure using generally accepted standards of security.

The personal data collected will be kept only for as long as necessary to achieve the purpose of collection.

You may access your personal data by emailing to enquiries@rinnai.com.my. A copy of your personal data kept will be provided to you. In the event if the data is incorrect or incomplete, you may request that the personal data be corrected.

5. Opting Out

At any given time, you may request to stop receiving marketing messages by unsubscribing to the email newsletters or by contacting Rinnai Malaysia at enquiries@rinnai.com.my.

However, this does not apply to personal data provided as a result of product/service purchase, warranty registration, product/service experience or other transactions.

Children’s Privacy

• This website is not intended to attract children under the age of 13. We do not collect any personally identifiable information from any person we actually know is under the age of 13.
• If we do obtain personal information about a child under the age of 13, we will promptly remove such information from our records once we receive actual notice that such information has been collected.

Cookie

• Cookie is a data file that a website send to a customer’s browser, and is used for the purposes such as recognizing the pages that the customer visited.
• This website may use Cookie to eliminate the trouble of customers to enter the same data, or collect the history of websites that customers visited.
• Cookie is not a technology which allows a website to identify each individual user, and does not invade customers’ privacy.
• Customers may reject the receipt of Cookie. When Cookie is disabled, some of the service that this website provides may not be available.

About Access Analysis Tool

• This site uses Google Analytics access analysis by Google.
• Google Analytics uses Cookie to collect traffic data, information such as the URL and IP address of the page you accessed may be collected by Google.
• We will use this collected traffic data only for the purpose of analyzing the site usage situation and providing other services.
• By using this site, you regard as permission for such processing of data by Google for the above method and purpose.
• It is possible for customers to refuse collection by invalidating Cookie. When Cookie is disabled, some of the service that this website provides may not be available.
• For details information, please refer to “How Google uses information from sites or apps that use our services“.

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From time-to-time, Rinnai Malaysia may modify the content of Privacy Policy to improve the personal information management or to accommodate to the changes in the laws and regulations as well as social environment. Visitors should check back periodically to confirm the then-current terms of this Policy.

For further information, you may email to enquiries@rinnai.com.my