Services

Rinnai Malaysia’s services are beyond providing quality appliances, we are also driven to deliver efficient services through our dedicated sales and support teams, who are enthusiastic about putting their in-depth knowledge of heat-energy to work for you. With our vast experience in heat-energy appliances for each diverse environment, we are fully capable of understanding your requirements and always ready to anticipate your needs.

In order for the professionals and end-users to realize the optimum benefits of Rinnai products, our sales and support teams will help identify the right appliances and if required, recommend certified expertise to put in place the system for your safety and convenience.

Today, Rinnai has a group of dedicated sales team covering every state and a total of more than 300 dealers to serve you better wherever you are in Malaysia. With a 12 to 24 months warranty for every Rinnai product, our users can enjoy using Rinnai with a peace of mind, even after warranty periods.

Service

We have a philosophy to apply high standards not only to our products but also in our customer service – from sales to after-sales follow up.

Well-Trained Technicians

Our technicians are constantly trained and updated by our Japanese engineers on the latest technologies know-how to respond swiftly to your requests and requirements.

Tooling

We use the most sophisticated range of tooling to test even the oldest appliances to ensure that safety is never compromised.

Spare Parts

We are well-equipped with repair parts and accessories for any replacement jobs and maintenance requests even after warranty periods.

Customer Care

From sales to after-sales service follow-ups, our staffs will be forthcoming in making your selection effortless, and
hassle-free.