Please register for product warranty by filling in this form.
Our warranty is only valid within Malaysia for products purchased from Rinnai Malaysia. For outside of Malaysia, kindly refer to your respective countries.
Note: You will receive an email notification once our Customer Service team has successfully registered your warranty (within 2 – 5 working days).
*Working hours: 9.00AM – 4.30PM (Monday – Friday, except public holidays)
This Rinnai product is warranted to the original purchaser to be free from defective materials and workmanship under normal use, and any such defects will be repaired through Rinnai Authorized Service Agents/Dealers. The terms and conditions are as follow:
|Domestic Kitchen Appliances||2 years (General)
10 years on Glass Top* (Built-in Hob & Table Top Cooker)
5 years on Gas Valve* (Built-in Hob & Table Top Cooker)
6 years on Motor* (Chimney Cooker Hood only)
*For products purchased from Dec 2019 onwards
|Electric Water Heater||2 years (General)
10 years on Anti Leak Tank
5 years on Heating Elements & DC Pump
|Domestic Gas Water Heater||2 years|
|Commercial Kitchen Appliances||1 year (General)|
|Commercial Gas Water Heater||1 year (General)
2 years on Heat Exchanger only
|Commercial Portable Rice Cooker||1 year (General)|
|Commercial Multi Deck Rice Cooker||1 year (General)|
Rinnai (Malaysia) warrants its sinks/ faucets to be free of manufacturing defects in material and workmanship for 12 months from the date of purchase. Any such defects during the warranty period will be repaired/ replaced through Rinnai Authorized Service Agents/ Dealers, subject to the terms and conditions below: –
1. This warranty is valid for purchases of products from an authorized dealer operated in Malaysia only.
2. Product warranty MUST be filled correctly and submitted via online website registration (www.rinnai.com.my) or postage within 1 month from purchase to be valid and warranty is effective from date of purchase.
3. Physical/ External defect should be reported to Rinnai (Malaysia) within 7 days from the date of purchase.
4. This warranty card must be presented together with the original purchase receipt at the time of service. Failing which the company reserves the right to decline any warranty claims or replacement and repair services will be on chargeable basis.
5. This warranty card is non-transferable or replaceable in the event of misplaced or lost.
6. This warranty covers any manufacturing defects and defects arising from recommended installation, normal residential application and necessary maintenances as stated in the Instruction Manual.
7. Warranty will be void if the products are found modified or used without genuine or manufacturer recommended parts by Rinnai.
8. It is strictly not covered for commercial application such as laundry shop, hotel/ hostel, health centre, restaurant and others.
9. Please understand that it may take a longer time to repair the product when the required part(s) is/ are subject to import restriction and availability of part(s).
10. Service calls charges and parts replacement costs are applicable based on company approved charges or fees for products no longer under warranty or products parts not covered under warranty conditions.
11. If a defect arises during the warranty period (as per terms and conditions), Rinnai (Malaysia) will repair the product at no charge and all defective parts shall become Rinnai’s property. Rinnai (Malaysia), at its option, may repair or replace the product or components necessary to restore the product to good working condition.
|Domestic Kitchen Sink (Suprema)||1 year (General)
10 years on Internal Rust only (surface rust excluded)
|Domestic Kitchen Faucet (Suprema)||1 year (General)
5 years on Mixer Cartridge
5 years on Cold Tap Cartridge
Do not use gas hob windshield on glass gas hob as it could cause the glass to shatter.
Product warranty shall be void if product issue is caused by usage of this item.