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Warranty Registration

Warranty Registration

Rinnai Malaysia has a line-up of products that enable people to achieve more efficient and comfortable lifestyles. Come check them out and you might find your dream appliances right here!

Warranty Registration Guide

Step 1 :

Product Details

Enter your information including the model & serial number

Step 2 :

Upload Documents

Upload purchase proof(jpg/pdf) Use ‘+ Add More’ for extra items.

Step 3 :

Review & Submit

Check your details & Accept Terms & Conditions

Step 4 :

Confirmation

Processing: 2–5 working days. Email confirmation will be sent.

Warranty Registration Form

Please register your product warranty by filling in this form.
Our warranty is only valid within Malaysia for products purchased from Rinnai Malaysia. For outside of Malaysia, kindly refer to your respective countries.
You will receive an email confirmation after our Customer Service team has successfully processed your warranty (within 2 – 5 working days). Working hours: Monday to Friday 9.00AM – 4.30PM (excluding public holidays)

"*" indicates required fields

Customer Information

Title*

Customer Name*

Customer Address

Contact No*

Email*

Age Group*

1st Product Information

Date of Purchase*

Product Category*

Model No.*

Serial No.*

Dealer Name*

Proof of Purchase (Invoice/Receipt)

Drop files here or

Accepted file types: jpg, pdf, Max. file size: 3 MB.

*Proof of Purchase is compulsory for validation purpose. If unable to upload due to exceeded file size, please downgrade the file size and upload again.

Add More Product (1)

Add More Product

2nd Product Information

Date of Purchase*

Product Category*

Model No.*

Serial No.*

Dealer Name*

Proof of Purchase (Invoice/Receipt)

Drop files here or

Accepted file types: jpg, pdf, Max. file size: 5 MB.

*Proof of Purchase is compulsory for validation purpose. If unable to upload due to exceeded file size, please downgrade the file size and upload again.

Add More Product (2)

Add More Product

3rd Product Information

Date of Purchase*

Product Category*

Model No.*

Serial No.*

Dealer Name*

Proof of Purchase (Invoice/Receipt)

Drop files here or

Accepted file types: jpg, pdf, Max. file size: 5 MB.

*Proof of Purchase is compulsory for validation purpose. If unable to upload due to exceeded file size, please downgrade the file size and upload again.

Add More Product (3)

Add More Product

4th Product Information

Date of Purchase*

Product Category*

Model No.*

Serial No.*

Dealer Name*

Proof of Purchase (Invoice/Receipt)

Drop files here or

Accepted file types: jpg, pdf, Max. file size: 5 MB.

*Proof of Purchase is compulsory for validation purpose. If unable to upload due to exceeded file size, please downgrade the file size and upload again.

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Section Break

Additional Remark (if any)

Please note: Customers must present warranty card (for customers prior to 2024) and purchase receipt from authorized dealer for warranty service, failing which Rinnai reserves the right to decline any warranty claim and an additional charge (exclusive of spare parts) shall be imposed on the Customer.

Notification

I would like to receive Rinnai’s promotions and events via email

I have read and agree to the Warranty Terms & Conditions *

Warranty Terms & Conditions

Domestic products: General warranty 2 years on manufacturing defects.
*Kitchen sink & faucet: General warranty 1 year
Commercial product: General warranty 1 years on manufacturing defects.
For more info on warranty durations and other T&Cs, kindly refer here

Rinnai Warranty?

General warranty is 2 years on manufacturing defects. For more info, kindly refer here.

Rinnai Product Warranty Duration

The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.

Suprema Warranty

General warranty is 2 years on manufacturing defects. For more info, kindly refer here.

Suprema Product Warranty Duration

Domestic products: General warranty 2 years on manufacturing defects
*Kitchen sink & faucet: General warranty 1 year
Commercial product: General warranty 1 years on manufacturing defects
For more info on warranty durations and other T&Cs, kindly refer here

Notice

Do not use gas hob windshield on glass gas hob as it could cause the glass to shatter.
Product warranty shall be void if product issue is caused by usage of this item.

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