Exchange & Refund/Return
| Reason | Next Step | Return Condition |
| Defective / Damaged | 1. Contact us
2. We will check on the product to identify the cause of defective 3. Option: A. Return & Exchange B. Return & Refund
Note: 1. Return & Exchange/Refund is only applicable to Manufacturer’s Defect & Transportation Factor. We shall not bear responsible to damages caused by other Human Factors. 2. For damages caused by Human Factors, we do provide repair services. Fees incurred is to be bear by the customer. |
Nicely packed in the original packaging with all accompanying accessories. |
| Wrong Product(s) Delivered | 1. Contact us
2. We will arrange to deliver the correct product (FOC) and collect back the wrongly delivered product(s)
|
Nicely packed, not damaged in the original packaging with all accompanying accessories.
Note: If product found to be damaged, customer will have to bear the cost of the respective product(s). |
| Missing Parts / Accessories | 1. Contact us
2. We will check on the product and arrange to deliver a new product (FOC)
|
Nicely packed, not damaged in the original packaging. |
Return & Refund/Exchange is not applicable for change-of-mind.
Coverage of return policy: 7 calendar days (start from the date you receive your item)
Note: Request after 7 days shall not be entertained and will be covered under product warranty.
Time Frame
• Refund:
– For payment made via Credit Card: Subject to bank’s processing time
– For payment made via Debit Card, Online Banking & E-wallet: Within 7 working days
Note: Refund for Debit Card, Online Banking and E-wallet will be made via online bank-in transfer
• Exchange: Same as delivery time as previously order
Return & Refund/Exchange Submission: Please submit via this form
For any enquiries or further assistance, you may:
Call us at 1800-88-8180
Email to enquiries@rinnai.com.my
Operation Hours: Mon – Fri, 9.00am – 5:30pm, excluding Public Holidays