Frequently Asked Questions (FAQ)
About Rinnai
What is Rinnai Warranty?
General warranty is 2 years on manufacturing defects. For more info, kindly refer here.
What is the hot line call for service?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
How long do we need submit the warranty card/registration?
General warranty is 2 years on manufacturing defects. For more info, kindly refer here.
What kind of the general service provided?
General warranty is 2 years on manufacturing defects. For more info, kindly refer here.
Where is Rinnai Brand from?
General warranty is 2 years on manufacturing defects. For more info, kindly refer here.
Cooker Hob / Built-In Hob
Why does my gas hob have the red flame?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
Is the red flame not good?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
Why is it hard to ignite the stover?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
Why sometimes there is "burping" sound when turning off the stove ?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
Is high consumption equal to big flame?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
What is the different of tempered glass and ceramic glass?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
What is the different of inner flame and normal flame?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
Why usual cooking, the flame always flit outward?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
How often we should service the cooker hob?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
How should I maintain cleanness of the top plate?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
What should we be aware?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
What are the charges for general service (Overall servicing not including part)?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
What are the charges for on site service (exp: education, installation checking, on spot minor services)?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
Cooker Hood
How often we should clean up the filter?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
How long we should service the cooker hood?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
Which position in kitchen suit for us place the cooker hood?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
What should we be aware when install the cooker hood?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
What are the charges for general service (Overall servicing not including part)?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
What are the charges for on site service (exp: education, installation checking, on spot minor services)?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
Oven
Why the cable of oven is so short, is it practical to use?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
What should we be aware when install the Oven?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
Can I share the socket with other electric appliances?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.
Why in the installation manual state we should open some space when the heating temperature is higher?
The red flame depends on the composition of hydro carbon in the gas. More hydro carbon causes the flame to be red. The red flame will not “burn” or causes “scorched” to cooking appliances.